Store Info

4824 Baltimore Ave.
Phila., PA 19143
(215) 729-2121

Store Hours
Daily, 8 am - 10 pm

On Sale Now!

Employment

Mariposa Food Co-op strives to provide residents of West Philadelphia and beyond with access to and information about food, especially healthy, locally-grown or otherwise sustainably-produced products. Our primary activity is running a food co-op owned by those who shop there, who actively participate in its governance and operations on an egalitarian consensus-seeking basis.

To do this requires skilled and passionate staff members. If you believe in the power of collective ownership and want to contribute to one of Baltimore Avenue’s fastest growing organizations, then come be a part of the Mariposa community.

Mariposa Food Co-op is an equal opportunity employer.

Manager on Duty
Front End Manager


 

Manager on Duty

Date of Posting: 27 April, 2016
Compensation: $12.75/hour, affordable health and dental benefits available after 90 days, 20% store discount, paid vacation & sick time
Hours: Full-time position, 32-40 hrs/ wk. See Key Abilities below for specifics.
Job Summary: Managers-On-Duty (MOD) are leaders on the Front End Team, and are responsible for acting as the point person for customer service and store operations during their shift. Collaborative communication skills, flexibility, good judgement, cash register operation, and excellent customer service skills are essential to this position. MODs are responsible for coordinating with all departments to manage customer service, facilities maintenance, and store operations issues as they arise during their shift.

Key Responsibilities and Accountabilities

Front End Operations

  • Monitors cash handling and supports cashiers in upholding proper cash handling and Personal Credit Information act compliance practices.
  • Acts as cashier as needed during heavy shopping times and to maintain fluency on register.
  • Troubleshoots POS system.
  • Supports cashiers and entire floor staff in the consistent implementation of loss-prevention practices.
  • Supports Front End Coordinator in the implementation of new procedures, systems, and expectations.
  • Supports cashiers and Front End team in maintaining cleanliness and organization of Front End.
  • Monitors and supports attendance, punctuality, and/or scheduling issues.
  • Handles safety and security issues according to Mariposa policies as they arise.

Customer Service

  • Actively maintains  knowledge of store’s products, membership, and current events in order to answer customer questions with confidence. Shares knowledge with co-workers.
  • Answers phone calls from the public regarding store hours and offerings; redirects calls as needed.
  • Knows, upholds, and models Mariposa’s Customer Service Standards. Leads by example and gentle guidance as needed.
  • Maintains a friendly, approachable and optimistic demeanor throughout shift.
  • Ensures that customers receive prompt, friendly, and courteous service.Supports staff as needed to resolve customer issues, concerns, and complaints in a calm and friendly manner.
  • Monitors cashiers’ customer service skills. Provides coaching as needed.

Interdepartmental Leadership

  • Consistently completes MOD Log during shift to make note of interdepartmental floor staff attendance and other issues.
  • Assists in resolving logistical issues (such as interdepartmental staff scheduling issues) between departments in absence of appropriate coordinators.
  • Models behaviors that support the values of Mariposa and motivating staff to achieve goals.
  • Handles staff or customer issues with sensitivity and respect, and ensures appropriate channel of follow-up communication as needed.

Co-op Involvement & Mission Support

  • Understands and supports Mariposa Food Co-op’s purpose, mission and values.
  • Values cooperative teamwork, financially sound principles, self-accountability, empowerment and respect for others.
  • Communicates openly, honestly, professionally and in a manner that is mutually respectful.
  • Stays well informed about the co-op by attending Front End Meetings and All-Staff meetings.
  • Checks email regularly in order to stay informed about internal and external events.
  • Accepts and offers feedback and suggestions openly and in a respectful manner.

Key Experience, Skills, and Abilities

  • Must be able to work at least 4 shifts per week on Thursdays, Fridays, Saturdays, Sundays or Mondays.
  • 3+ years of experience operating cash register/POS system in a retail environment.
  • 1-2 years of experience in a customer service leadership role.
  • 1-2 years of supervisory experience.
  • Available to work evenings, weekends, and holidays as needed.
  • Excellent interpersonal communication skills.
  • Excellent customer service skills. Ability to present a friendly and optimistic demeanor even during stressful situations.
  • Proficiency with Microsoft Office software and Point of Sales database software.
  • Technical knowledge and troubleshooting ability a plus!: POS System knowledge & use, CRM knowledge and use.
  • Ability to learn new systems and procedures quickly and with a positive attitude.
  • Dependable in the absence of immediate management.
  • Takes initiative to identify, report and resolve problems before they escalate.
  • Manages time efficiently, maintains focus, and stays productive in a fast-paced environment.
  • Current PA ServSafe certification is a plus. Ability to acquire certification and any other necessary licenses.

Essential Physical Requirements

  • Standing, and walking for extended periods of time.
  • Climbing, bending, reaching, and sitting as needed.
  • Ability to lift up to 50 lbs as needed.
  • Speaking for extended periods
  • Fine motor skills needed
  • Specific vision ability: close vision and adjust focus

To Apply
Please email your resume and a cover letter describing why you are qualified for the requirements listed above, and why you want to work in this capacity at Mariposa to hiring@mariposa.coop. Please use “MOD Application” as the subject line. Applications that do not follow these instructions might not be considered. No phone calls please!

This position description is a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job.

 

Front End Manager

Date of Posting: May 6, 2016
Compensation: $15-$20/hour depending on experience, health & dental benefits, 20% store discount, Paid Time Off
Hours: Full-time position, 40 hours/week, including some weekend work
Job Summary: The Front End Manager reports to the General Manager and is responsible for leading the Front End Staff. Collaborative communication skills, excellent customer service skills, flexibility, good judgement, and experience with staff management are critical to the success of this position. This person is responsible for managing and improving customer service, cash handling, profitable Front End systems, department expenses, cleanliness and other aspects of Front End operations.

Key Responsibilities and Accountabilities

Front End Department Operations

  • In collaboration with store-wide leadership, creates, develops, communicates, implements and evaluates operating standards and procedures and makes adjustments as needed. Procedures include, but are not limited to: cash handling, cleanliness, safety/security, and customer service standards.
  • Creates staff schedule in alignment with budgetary constraints and store’s operational needs.
  • Collaborates with IT Specialist to implement and uphold Personal Credit Information Compliance procedures as they pertain to the POS system and other functions of the internal network.
  • Establishes and implements procedures and systems to uphold departmental expectations and needs.
  • Exercises good judgement when resolving issues with customers, other employees, and the Co-op in all situations.
  • Maintains equipment in working order; researches and recommends equipment repair and replacement options as needed.

Front End Employee Management and Development

  • Screening, hiring and training Front End staff according to Mariposa’s policies and procedures.
  • Establishes clear expectations for Front End staff and fosters intra-departmental accountability with other teams.
  • Schedules, facilitates, and conducts performance evaluations for department.
  • Creates new trainings and development opportunities to enhance abilities and learn new skills.
  • Supervises performance and conduct of Front End personnel , offering feedback and staff recognition as needed.
  • Facilitates regular department meetings to foster open lines of communication and information sharing.
  • Motivates staff to achieve goals pertaining to membership sales, attendance, and customer service.
  • Handles personnel issues with sensitivity and respect, and ensures confidentiality as needed.
  • In conjunction with General Manager and Staff Support Manager, implements corrective action and/or termination proceedings as needed, and in alignment with Mariposa’s policies.

Customer Service

  • Knows, upholds, models, and enforces Mariposa’s customer service expectations.
  • Creates customized customer service standards and customer service trainings for new and existing staff.
  • Supports staff as needed to resolve customer issues, concerns, and complaints in a calm and friendly manner.
  • Provides coaching, counseling, and/or corrective action to improve future customer service experiences.
  • Proactively and responsively develops departmental customer service practices to address new challenges.

Communication & Collaboration

  • Communicates honestly and professionally in a manner that shows mutual respect for all employees.
  • Collaborates with leadership from other departments.
  • Resolves conflicts respectfully and directly with individuals in a timely manner and asks for assistance from appropriate personnel as needed.
  • Participates actively in department and all-staff meetings and/or retreats.
  • Accepts and offers feedback and suggestions openly and in a manner that respects the inherent value of the individual.

Mission & Organizational Direction

  • Understands and promotes Mariposa Food Co-op’s purpose, identity, mission and values.
  • Identifies, defines, and works to achieve long-term departmental goals in support of Mariposa’s Strategic Plan.
  • Works with Membership Coordinator to increase Membership through training staff on sales techniques and membership drives.
  • Behaviors must be compatible with Mariposa’s triple bottom line practices and social justice values.

Key Experience, Skills, and Abilities

  • 5+ years of experience in Front End or customer service management.
  • 3 years cashiering and cash reconciliation experience.
  • Experience building a strong team in a highly diverse professional setting, and the ability to talk about diversity.
  • Experience creating and implementing trainings.
  • Experience facilitating and administering performance evaluations.
  • Experience with membership sales and sales campaigns.
  • Proven experience setting and achieving long-term goals.
  • Excellent communication skills even during sensitive conversations and in public or group settings.
  • Excellent customer service skills.
  • High level of knowledge of Microsoft Office software and Google products including Gmail and Drive.
  • Working knowledge of POS systems mandatory; working knowledge of CRM systems a plus!
  • Attention to detail needed to perform tasks accurately, efficiently, and punctually.
  • Ability to confidently uphold Loss Prevention policies and procedures in a retail setting.
  • Ability to confidently identify, report, and resolve problems before they escalate.
  • Ability to manage time efficiently, maintain focus, and stay productive in a fast-paced environment.
  • Available to work evenings, weekends, and holidays as needed.
  • Current PA ServSafe certification is a plus. Ability to acquire certification is a must.
  • Essential Physical Requirements
  • Standing, walking, climbing, bending, sitting, reaching
  • Speaking for extended periods
  • Fine motor skills needed
  • Specific vision ability: close vision and ability to adjust focus
  • Ability to lift up to 50 lbs.

To Apply

Please email your resume and cover letter to hiring@mariposa.coop. Applications without a cover letter will not be considered. No phone calls, please. Applications will be considered on a rolling basis until this position is filled. Mariposa is an equal opportunity employer! Women, minorities, and other protected groups are encouraged to apply!

This position description is a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job.