Store Info

4824 Baltimore Ave.
Phila., PA 19143
(215) 729-2121

Store Hours
Daily, 8 am - 10 pm

On Sale Now!

Employment

Mariposa Food Co-op strives to provide residents of West Philadelphia and beyond with access to and information about food, especially healthy, locally-grown or otherwise sustainably-produced products. Our primary activity is running a food co-op owned by those who shop there, who actively participate in its governance and operations on an egalitarian consensus-seeking basis.

To do this requires skilled and passionate staff members. If you believe in the power of collective ownership and want to contribute to one of Baltimore Avenue’s fastest growing organizations, then come be a part of the Mariposa community.

Mariposa Food Co-op is an equal opportunity employer.

Manager On Duty
Education & Outreach Coordinator
 

Manger On Duty

Date of Posting: 10 February, 2016

Application Deadline: 19 February, 2016

Salary: Level 2, hour base wage, standard benefits

Hours: Full time, 32-40 hours. See Key Abilities below for specifics./week

Job Summary:The Manager On Duty (MOD) reports to the Front End Coordinator and is responsible for acting as the point person for customer service and store operations during their shift. Strong, collaborative communication skills, flexibility, good judgement, cash register operation, and customer service resolution skills are essential to this position. This person is responsible for coordinating with all departments to manage customer service, facilities maintenance, and store operations issues as they arise during their shift.

Key Responsibilities and Accountabilities

Front End Operations

  • Supports cashiers in upholding proper cash handling practices.
  • Acts as cashier as needed during heavy shopping times and to maintain fluency on register.
  • Supports cashiers and entire floor staff in the consistent implementation of loss-prevention practices.
  • Answers phone to answer questions from the public regarding store hours and offerings; redirects calls as needed.
  • Supports Front End Coordinator in the implementation of new procedures, systems, and expectations.
  • Supports cashiers and Front End team in maintaining cleanliness and organization of Front End.
  • Handles safety and security issues according to Mariposa policies as they arise.

Customer Service

  • Knows, upholds, and models Mariposa’s Customer Service Standards. Leads by example and gentle guidance as needed.
  • Maintains a friendly, approachable and optimistic demeanor throughout shift.
  • Ensures that customers receive prompt, friendly, and courteous service.Supports staff as needed to resolve customer issues, concerns, and complaints in a calm and friendly manner.
  • Actively maintains  knowledge of store’s products, membership, and current events in order to answer customer questions with confidence. Shares knowledge with co-workers.

Interdepartmental Leadership

  • Consistently completes MOD Log during shift to make note of interdepartmental floor staff attendance and other issues.
  • Assists in resolving logistical issues (such as interdepartmental staff scheduling issues) between departments in absence of appropriate coordinators.
  • Models behaviors that support the values of Mariposa and motivating staff to achieve goals.
  • Handles staff or customer issues with sensitivity and respect, and ensures appropriate channel of follow-up communication as needed.

Co-op Involvement & Mission Support

  • Communicates openly, honestly, professionally and in a manner that is mutually respectful.
  • In order to stay informed, attends Front End Meetings and all staff meetings as requested by Front End Coordinator, even if meetings fall outside of normally scheduled hours.
  • Checks email regularly in order to stay informed about internal and external events.
  • Accepts and offers feedback and suggestions openly and in a manner that respects the inherent value of the individual.
  • Understands and supports Mariposa Food Co-op’s purpose, mission and values.
  • Values cooperative teamwork, financially sound principles, self-accountability, empowerment and respect for others.

Key Experience, Skills, and Abilities

  • Must be able to work 7am-3pm on Tuesday, Friday, Saturday; and either 7am-3pm or 2:45pm-10pm on Sunday. (If internal applicant(s) apply, this may be split into two positions, depending on combination of availability and qualifications.)
  • 3+ years of experience operating cash register/POS system in a retail environment.
  • 1-2 years of experience in a customer service leadership role.
  • Available to work evenings, weekends, and holidays as needed.
  • Excellent interpersonal communication skills.
  • Excellent customer service skills. Ability to present a friendly and optimistic demeanor even during stressful situations.
  • Proficiency with Microsoft Office software and Point of Sales database software.
  • Technical knowledge and troubleshooting ability a plus!: POS System knowledge & use, CRM knowledge and use.
  • Ability to learn new systems and procedures quickly and with a positive attitude.
  • Dependable in the absence of immediate management.
  • Takes initiative to identify, report and resolve problems before they escalate.
  • Manages time efficiently, maintains focus, and stays productive in a fast-paced environment.
  • Current PA ServSafe certification is a plus. Ability to acquire certification and any other necessary licenses.

Essential Physical Requirements

  • Standing, and walking for extended periods of time.
  • Climbing, bending, reaching, and sitting as needed.
  • Ability to lift up to 50 lbs as needed.
  • Speaking for extended periods
  • Fine motor skills needed
  • Specific vision ability: close vision and adjust focus

To Apply

Please email your resume and a cover letter describing why you are qualified and want to work in this capacity at Mariposa to hiring@mariposa.coop. Please use “MOD Application” as the subject line. Applications that do not follow these instructions might not be considered. No phone calls please!

This position reports  to the Front End Coordinator and is accountable to the Board Appointed Management Structure and the Staff Collective .

This position description is a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job.

 

Education & Outreach Coordinator

Date of Posting: 3 February, 2016

Application Deadline: 2 March, 2016

Salary: Level 4, hour base wage, standard benefits

Hours: 35-40 hours/week

Job Summary: The Education and Outreach Coordinator is responsible for educating targeted audiences and Mariposa shoppers about what food co-ops are and– more specifically– what Mariposa offers as a co-operatively run community grocery store. The Education and Outreach Coordinator is responsible for engaging the co-op’s shoppers and community through educational events. The Education and Outreach Coordinator disseminates knowledge about nutrition, food justice, cooking, and the international co-operative movement using a variety of media to ensure that information reaches a range of audiences. The Education and Outreach Coordinator reports to Mariposa’s Interim General Manager (and Transitional General Manager).

To Apply: Interested applicants should review the responsibilities, accountabilities, qualifications, skills, and requirements listed below. To submit an application, please email your resume and a cover letter to hiring@mariposa.coop. Applications will be accepted on a rolling basis until March 2nd, but may be processed prior to that date. Due to the high volume of qualified applicants we expect for this position, interviews may be scheduled, and this position may be filled, prior to the application deadline. Due to the responsibilities and skills of this position, applications without cover letters will not be considered. No phone calls, please!

Key Responsibilities and Accountabilities

Community Outreach

  • Promotes the co-op’s programs and opportunities to area organizations, nonprofits, small businesses, networks, and community groups by creating programs and events to build relationships with new audiences.
  • Support and collaborate with like-minded area groups by co-sponsoring events, sharing info with our members, donating to support other organizations, and identifying reciprocal benefits.
  • Promotes Mariposa as a resource and opportunity for local agricultural or food-based businesses.
  • Participates in the implementation of Mariposa’s strategic plan

Educational Events

  • Plans and promotes a full calendar of fun, engaging, and accessible events that highlight Mariposa’s products, support Mariposa’s commitment to food justice and sustainability, nutrition, and/or cooking.
  • Leads some educational programming throughout the year
  • Plans and supports at least 2 on-site events per month that are conducted by an area expert, business owner or well-qualified enthusiast.
  • Performs ongoing evaluation of event attendance and overall success. Makes data-driven decisions when planning future programs.
  • Designs events to attract a wide range of attendees.
  • In conjunction with Mariposa’s Strategic Plan, plans and facilitates at least 3 events for elementary or high school children per year.

Internal Food Justice Awareness

  • Fosters awareness of community’s diverse needs and interests within staff. Engages Mariposa staff in open and honest dialogue about ideas to make Mariposa more approachable and welcoming to the highly diverse West & Southwest Philadelphia community.
  • Creates internal opportunities for staff to have meaningful engagement with food justice issues.

Collaboration

  • As part of the Membership & Marketing Team, collaborates on a daily basis with the Membership Coordinator and the Communications & Marketing Coordinator to ensure consistent messaging about the co-op, events and promotional efforts.
  • Collaborates with staff of other departments when implementing product-dependent programming.
  • Collaborates with co-op members, staff, and Delegates in helping to convene the Food Justice and Anti-Racism committee.
  • Plans events adequately in advance to ensure effective internal collaboration of M & M department, and other departments/staff/vendors as needed.
  • Supports product demos lead by other departments as needed.

Mission

  • Actively demonstrates support for Mariposa Food Co-op’s purpose, mission and values.
  • Helps others to understand and engage with MFC’s mission.

Key Experience, Skills, and Abilities

  • 3+ years of experience with community outreach and/or education serving an inner city population
  • 3+ years of experience planning and implementing workshops and educational events
  • Available to work evenings, weekends and holidays as needed.
  • Excellent written communication skills with the ability to tailor writing style to meet the needs of a variety of purposes, formats, and audiences.
  • Excellent spoken communication skills; must be comfortable with public speaking!
  • Must enjoy meeting new people and engaging a variety of opinions within a diverse workforce and community.
  • Demonstrated experience collecting and analyzing program data, and making data-driven decisions.
  • Proficiency with Microsoft Office and Google software including spreadsheets. Some familiarity with membership database software a plus! Must be able to learn new software quickly.
  • Demonstrated ability to take initiative to translate ideas into concrete programs and events.
  • Ability to work productively within a consensus-seeking workplace.
  • Attention to detail needed to perform tasks accurately, efficiently, and free from errors by a deadline.
  • Dependable in the absence of immediate management.
  • Manages time efficiently, maintains focus, and stays productive in a fast-paced environment.
  • Must be comfortable transporting around West Philadelphia neighborhoods to coordinate outreach events and initiatives.

Essential Physical Requirements

  • Standing, walking, and climbing stairs are needed to fulfill the needs of this position in our facility.
  • Ability to sit at and use a computer for extended periods of time.
  • Speaking and listening for extended periods of time.  
  • Specific vision ability: close vision and adjust focus
  • Ability to set-up event furniture independently (folding tables, chairs, etc.)

This position is accountable to the Board Appointed Management Structure and the Staff Collective.This position description is a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might be part of the job.

At Mariposa, we are always looking for talented and passionate people! If you are interested in applying for a job, please fill out this form. If you have any questions, please email hiring@mariposa.coop